We want you to be completely satisfied with your purchase from Netrition. If you are not satisfied with your purchase, please follow these guidelines to ensure a smooth return process:
- Before returning any merchandise, please contact us to obtain a return authorization number. This number must be included on the shipping label, or we will refuse the package.
- In order to receive credit, merchandise must be returned at your expense in unopened and perfect condition. If returned within 14 days of receipt of shipment, full credit will be issued for unopened merchandise.
- If you return the entire order and received free shipping, we will deduct the promotional $9.99 shipping fee from your refund.
- Please note that a 25% restocking fee will be applied to returns made after 14 days, and no product returns will be accepted after 30 days.
- All clearance and short-dated items are final sale and not returnable or refundable for any reason. Short-dated items are sold for a reduced price and have a "best by" date displayed after the product name.
- If you receive an item other than what you ordered, please do not open the product as doing so will void your right to return it. Please contact us to arrange an exchange for the correct item.
- If your package is returned to us for any reason, including but not limited to refused packages and unsuccessful delivery attempts, you will be responsible for Netrition's actual cost to ship the package and the return charges.
Please keep in mind that our return policy is subject to change at any time without notice. If you have any questions or concerns regarding our return policy, please don't hesitate to contact us. We appreciate your business and will do our best to assist you in any way we can.