Authorization required
Contact us before you return anything
Your return authorization number must appear on the shipping label.
Return Policy
Netrition Policies
Return policy
We want you to be delighted with your purchase from Netrition. If you are not satisfied, please review the policy below and contact us before sending anything back so we can help you complete the return correctly.
To avoid delays or refused packages, every return must have a return authorization number before it is shipped.
Full credit window
Within 14 days
Unopened merchandise returned within 14 days is eligible for full credit.
Restocking fee
25% after 14 days
Returns made after 14 days are subject to a 25% restocking fee.
Return deadline
No returns after 30 days
Clearance and short-dated items are final sale and never returnable.
How To Return
Follow these steps for a smooth return
These steps help make sure your package is accepted and processed without avoidable delays.
- Before returning any merchandise, contact us to request a return authorization number.
- Write the return authorization number on the shipping label. Packages without that number will be refused.
- Return merchandise at your expense in unopened, perfect condition to receive credit.
- Send eligible returns within 14 days of receiving your shipment to receive full credit for unopened merchandise.
Refunds & Exceptions
Return timing, fees, and special cases
Review these details before shipping a return so you know what credit, deductions, or exclusions may apply.
Refund timing and fees
Within 14 days
Unopened merchandise returned within 14 days of receipt is eligible for full credit.
After 14 days
A 25% restocking fee applies to returns made after 14 days.
After 30 days
No product returns will be accepted after 30 days.
Free shipping orders
If you return the entire order and originally received free shipping, the promotional $9.99 shipping fee will be deducted from your refund.
Non-returnable and delivery issues
Final sale items
All clearance and short-dated items are final sale and not returnable or refundable for any reason.
Short-dated items
Short-dated items are sold at a reduced price and show a "best by" date after the product name.
Wrong item received
If you receive an item other than what you ordered, do not open it. Contact us to arrange an exchange for the correct item.
Returned packages
If a package is returned to Netrition for any reason, including refusal or unsuccessful delivery attempts, you are responsible for Netrition's actual outbound shipping cost and the return charges.
Important note
Netrition's return policy may change at any time without notice. If you have questions about whether an item qualifies for return, please contact us before shipping it back.
FAQ
Common return questions
Do I need authorization before sending a return?
Yes. You must contact Netrition first to receive a return authorization number, and that number must appear on the shipping label.
What condition must returned items be in?
To receive credit, merchandise must be returned unopened and in perfect condition.
Are clearance or short-dated items returnable?
No. Clearance items and short-dated items are final sale and are not returnable or refundable for any reason.
What if I received the wrong item?
Do not open the product. Contact Netrition right away so the correct exchange can be arranged.
Need Help?
Questions about a return or exchange?
If you are unsure whether your item qualifies or if you need a return authorization number, contact Netrition before sending anything back.
