Return Policy

We want you to be delighted with your purchase from Netrition. If you are not satisfied, review the policy below and contact us before sending anything back so we can help you complete the return correctly. To avoid delays or a refused package, every return must have a return authorization number before it is shipped.

At a glance

Return timing and fees

Condition

Merchandise must be returned unopened and in perfect, resellable condition to receive credit. Opened items are not returnable.

Credit tiers

• Within 14 days. Unopened merchandise returned within 14 days of receipt is eligible for full credit.
• From 14 to 30 days. A 25 percent restocking fee applies to returns made after 14 days.
• After 30 days. No product returns are accepted after 30 days.
• Orders that received free shipping. If you return an entire order that originally shipped with free shipping, the $9.99 promotional shipping charge is deducted from your credit.

How to start a return

1. Before returning any merchandise, contact us at hello@netrition.com or 1 (888) 817-2411 to request a return authorization number.
2. Write the return authorization number on the shipping label. Packages without that number will be refused.
3. Return the merchandise at your expense, unopened and in perfect condition, to the address we provide with your authorization.
4. Send eligible returns within 14 days of receiving your shipment to receive full credit on unopened merchandise.

Return shipping and packaging

The customer is responsible for return shipping costs unless the return is the result of our error, or the item arrived damaged, defective, or incorrect.

Package returned items carefully so they are not damaged on the way back to us. We cannot issue a refund or credit for products that are damaged during return shipping. We recommend a trackable and insured shipping method so a claim can be filed with the carrier if the return package is lost or damaged in transit. Netrition is not responsible for returns lost in transit.

Refunds and store credit

Once your return reaches our facility we inspect it and then issue your refund or store credit. Refunds and store credit are processed within 7 to 10 business days after receipt and inspection. Refunds are issued to the original payment method used on the order. Depending on your bank or card issuer, it can take an additional billing cycle for the credit to appear on your statement. Store credit is emailed to the address on the order and can be used on any future order at netrition.com.

Items that cannot be returned

• Clearance items. All clearance items are final sale and are not returnable or refundable for any reason.
• Short dated items. Short dated items are sold at a reduced price and show a best by date after the product name. They are final sale.
• Opened merchandise. Only unopened merchandise in perfect condition is eligible for credit.
• Anything received after 30 days.
• Gift cards. Gift cards are not refundable and cannot be redeemed for cash.

Damaged, defective, incorrect, or missing items

If an item arrives damaged or defective, if you received something other than what you ordered, or if something is missing from your shipment, contact customer service within 7 days of delivery with your order number and photos where applicable. We will arrange a replacement, a credit, or a refund at no additional cost to you, and you will not be charged return shipping on a confirmed damaged, defective, or incorrect item.

If you receive the wrong item, please do not open it. Opening an incorrectly shipped product makes it impossible for us to exchange it. Contact us and we will arrange the exchange for the correct item.

Refused and undeliverable packages

If a package is returned to us for any reason, including refusal or unsuccessful delivery attempts, you are responsible for our actual outbound shipping cost and the return charges. Those amounts are deducted from any credit issued.

Exchanges

When you choose an exchange, the returned item is processed as store credit and the replacement is placed as a new order. Exchanges follow the same return window measured from the original delivery date. If the replacement costs more you pay the difference. If it costs less the balance stays as store credit. Items shipped to you as a replacement or an exchange are not themselves returnable or exchangeable.

Subscriptions, bundles, and gift cards

Subscription orders. Each subscription shipment follows the same return window measured from the delivery date of that shipment, and the same rules for opened and unopened items apply. Refunds and credits are based on the price you actually paid, including any subscription discount. To stop future shipments, manage the subscription from your account page or contact customer service.

Bundles and multi-packs. If you bought a bundle or multi-pack at a discounted price, the entire bundle must be returned to receive the bundle price back. Returning part of a bundle may cause the kept items to be repriced at individual retail value, and the refund or credit is adjusted accordingly.

Gift cards. Gift cards are not refundable and cannot be redeemed for cash. If an item purchased with a gift card is returned, the credit is issued back to the gift card or as store credit.

International returns

International orders follow the same return window. The customer is responsible for return shipping and for any customs charges, duties, or brokerage fees incurred on the return. The package must clear United States customs before we can process it. We are not responsible for packages lost or delayed by international carriers or customs authorities.

Frequently asked questions

Changes to this policy

This policy may change at any time without notice. The version posted at netrition.com at the time you place your order is the version that applies to that order. If you are not sure whether an item qualifies, contact us before you ship anything back.

Contact us

Our customer service team can help you start a return, confirm whether an item qualifies, or check the status of a refund or credit.

• Email: hello@netrition.com
• Phone: 1 (888) 817-2411
• Website: netrition.com

Netrition
25 Corporate Circle, Suite 118
Albany, NY 12203

Products sold by Netrition include foods, beverages, dietary supplements, and topical wellness products. They are not medical treatments and are not intended to diagnose, treat, cure, or prevent any disease. Nothing in this policy is medical advice. If you have a diagnosed condition, are pregnant or nursing, or take prescription medication, talk with your own licensed healthcare provider before changing what you eat or supplement with. Any symptoms you experience should be discussed with that provider.

This policy applies to purchases made directly through netrition.com. Purchases made from other retailers or marketplaces are governed by that seller's policy.

Last updated: August 21, 2026