International Shipping Policy

Netrition is delighted to extend our international shipping services to many countries worldwide. Please take note of the following guidelines and restrictions to ensure a smooth and compliant international shopping experience:

• Legal Compliance: Customers must not order items that are illegal to import into their country. It is crucial to consult with your Customs office to determine which products are allowed or prohibited before placing your order. For assistance, please visit our Country / Customs Information page for relevant details.

• Customs Seizures: In instances where a package is seized by Customs and not returned, no refund will be issued. If the package is returned in perfect, non-expired condition, a credit for the product cost will be provided, excluding original and return shipping charges. No credit is available for packages returned after 120 days.

• Shipping Charges: Shipping costs are calculated based on the package's weight and destination. International orders do not qualify for the $9.99 standard shipping charge, and air shipping can be costly, sometimes representing 50% to 100% of the total product cost.

• Order Processing: Our online order form, which allows you to view total costs and shipping charges before placing your order, is designed to accurately calculate shipping fees. However, should an error occur, we reserve the right to adjust the charge and will notify you via email.

• Carrier Options: Choose between FedEx, UPS for quicker delivery, or USPS for specific destinations. Tracking information will be provided once your order is dispatched. Note: USPS shipping is limited to Mexico, Russia (currently unavailable), and Spain, and is not offered for orders exceeding $400.

• Delivery Times: International deliveries via USPS typically require 2 weeks, excluding potential delays from your country's Customs office. Should your package be delayed, we encourage contacting Customs directly as we are unable to expedite this process.

• Duties and Taxes: You are responsible for any applicable duties or taxes. These charges are not collected by Netrition and must be paid according to your country's laws. We accurately declare the sale amount on Customs forms and cannot alter this information or mark packages as "gifts."

• Import for Personal Use: Some countries permit the importation of certain products for personal use, not for resale. For more information on import restrictions, refer to our Country / Customs Information page.

• New Passport Shipping Option: We are excited to now offer shipping via Passport, providing an inclusive service that covers all duties, taxes, and shipping fees upfront. This option ensures a hassle-free delivery with no surprise costs upon arrival. Passport streamlines the customs process, offering a transparent and efficient shipping solution for our international customers.

• Currency: All transactions are conducted in US dollars.

• Order Acceptance: Netrition reserves the right to decline orders for any reason.

These policies may be subject to updates or changes without prior notice. Should you have any questions or require further clarification regarding our international shipping practices, including the use of Passport, please do not hesitate to contact us.