Terms of service

Last Updated: June 29, 2026
Version: 1.7

Last Updated: June 29, 2026 | Version: 1.7

Please read carefully. This notice includes a binding arbitration clause and class action waiver that affect your legal rights.

  1. Mandatory Arbitration. Any disputes or claims related to this agreement or our services must be resolved through binding arbitration on an individual basis. Court resolution is available only for matters eligible for small claims court.
  2. Waiver of Rights. By accepting these terms, you waive the right to:
    • Participate in class action or representative lawsuits;
    • Have your case heard by a jury;
    • Pursue any court proceedings outside of small claims court.
  3. Opt-Out Option. You may opt out of this arbitration agreement within thirty (30) days of accepting these terms by following the procedure outlined in Section 12.5.

By continuing to use our services, you confirm that you have read, understood, and agreed to these terms, including the arbitration agreement and class action waiver. If you do not agree, you must immediately stop using our services.

Table of Contents

1. Definitions

"Netrition," "we," "us," or "our": Netrition Inc., together with its affiliates, subsidiaries, and brands, including Sensato, BariatricPal, Bariatric Eating, PatchAid, Alex's Low-Acid Coffee, PeptideComfort, Inspire Protein, and Journey Vitamins, among others.

"User," "you," or "your": Any individual or entity that accesses, browses, registers, or uses our Services, whether or not they create an account or make a purchase.

"Services": All features, functionalities, websites, mobile applications, online stores, content, and other platforms offered by Netrition, including the sale of Products and Digital Goods.

"Products": Any goods sold, licensed, or distributed by Netrition, including nutritional supplements, foods and beverages, fitness and wellness products, and Digital Goods.

"Content": All materials made available through the Services, including text, graphics, images, video, audio, software, and user-generated content.

"Digital Goods": All digital products delivered electronically, such as e-books, downloads, and online content.

"Account": A registered user profile that enables access to certain features, products, or services, including the management of purchases and subscriptions.

"Subscription": Any recurring payment plan or auto-renewal arrangement for Products or Services, including auto-ship programs.

2. Foundational Terms

2.1 Overview and Acceptance

By accessing, browsing, or using any part of our Services, you expressly acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions ("Terms") in their entirety. This document forms a legally binding contract between you and Netrition Inc. If you do not agree to these Terms, you must immediately stop using our Services.

2.2 Incorporated Policies

These Terms incorporate by reference the following policies, which form part of our agreement with you: our Privacy Policy, Return Policy, Shipping Policy, and Accessibility Statement, along with any other legal notices or terms presented during purchase or participation in specific promotions or programs.

2.3 Eligibility and Age Requirements

You must be at least 18 years old, or the age of majority in your jurisdiction if greater, to use our Services. By using the Services, you represent and warrant that you meet this age requirement, that you have the authority and capacity to enter into these Terms, and that the information you provide is accurate.

2.4 Electronic Signature Compliance

You agree that your use of the Services constitutes an electronic signature and manifests your intent to be bound by these Terms, in accordance with the U.S. Electronic Signatures in Global and National Commerce Act (E-Sign Act) and similar state laws.

2.5 Modifications to Agreement

We reserve the right to update these Terms at any time. Updated Terms take effect upon being posted on our Services, and we will revise the "Last Updated" date above. It is your responsibility to review the Terms periodically. Your continued use of the Services after any modification indicates your acceptance of the modified Terms. We will communicate material changes by e-mail or notification through the Services where required.

2.6 Severability and Waiver

If any provision of these Terms is found invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect, and the invalid provision shall be limited or replaced to the minimum extent necessary to reflect the original intent. Our failure to enforce any provision does not constitute a waiver of that or any other provision.

2.7 Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. We may assign these Terms, in whole or in part, at any time without your consent and without notice.

2.8 Force Majeure

We will not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including natural disasters, acts of government, war, terrorism, labor disputes, carrier or supplier failures, and interruptions of internet or telecommunications service. Our obligations are suspended for the duration of the event.

2.9 Entire Agreement; Interpretation; Language

These Terms, including all policies and documents incorporated by reference, constitute the entire agreement between you and Netrition regarding the Services and supersede all prior agreements, understandings, and communications, whether written or oral. Section headings are for convenience only and do not affect interpretation. These Terms do not create any third-party beneficiary rights. These Terms are written in English; in the event of any conflict with a translated version, the English version controls.

3. Health and Medical Disclaimers

3.1 No Medical Advice

Information provided through our Services is for educational and informational purposes only and does not constitute medical, professional, or healthcare advice, diagnosis, or treatment, and does not create a doctor-patient relationship. Always consult your healthcare provider before starting any new diet, exercise program, supplement, or medication, particularly if you have undergone surgery, are pregnant or nursing, have an existing medical condition, or take medication. Supplements may interact with medications.

3.2 Product Liability and Proper Use

You should follow all instructions and guidelines for product use as outlined on the packaging or provided by your healthcare professional. Individual results may vary, and any misuse or failure to follow guidelines is at your own risk. To the maximum extent permitted by law, Netrition disclaims liability for adverse reactions, side effects, or health risks resulting from the use or misuse of Products. Nothing in these Terms limits any liability that cannot be limited under applicable law.

3.3 Accuracy of Product Descriptions

We make reasonable efforts to ensure that product information on our Services and packaging is accurate and current. Due to natural variations in ingredients, changes in manufacturing processes, or supplier differences, slight discrepancies may occur. Always refer to the product packaging for the most current and accurate information about a Product.

3.4 FDA Disclaimer

Statements about dietary supplements have not been evaluated by the U.S. Food and Drug Administration (FDA). Our Products are not intended to diagnose, treat, cure, or prevent any disease. Dietary supplements are not a substitute for a balanced diet or for medical advice from a healthcare provider.

3.5 No Guarantee of Outcomes

We do not guarantee any specific health, weight, or fitness outcomes. Effectiveness varies from person to person based on individual conditions, adherence to guidelines, and proper use. Any weight-management results described are based on proper use of the Products together with a reduced-calorie diet and regular exercise, and results will vary.

4. Account Management

4.1 Account Creation

To access certain features, you may need to create an account and provide accurate, complete, and current information. We may verify the information you provide and may suspend or terminate your account if we detect false or misleading information.

4.2 Password and Security Responsibilities

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. We recommend using a strong password and enabling multi-factor authentication where available. Notify us promptly if you suspect any unauthorized use of your account. In the event of a suspected security breach, we may, at our discretion, temporarily disable the account, require a password reset, or take other measures we deem necessary to protect the account.

4.3 Account Termination

We may suspend or terminate your account at our discretion, including if we believe you have violated these Terms or engaged in fraudulent or illegal activity. We will endeavor to provide reasonable notice before suspension or termination, except where immediate action is needed to protect the Services or comply with legal obligations. Upon termination, your right to access the Services ceases immediately. Outstanding subscription or service payments are not refundable except as required by applicable law.

5. Privacy and Data Protection

We respect your privacy and handle your personal information in accordance with our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes the personal information we collect, how we use and share it, and the rights and choices available to you, including under laws such as the California Consumer Privacy Act, as amended (CCPA/CPRA), and the EU and UK General Data Protection Regulation (GDPR) where applicable. By using our Services, you acknowledge the practices described in the Privacy Policy.

6. Electronic Communications and Text Messaging

6.1 Electronic Communications

By using our Services, you consent to receive communications from us electronically, including by e-mail or by notices posted on our Services. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.

6.2 SMS / Text Messaging

By enrolling in or using our SMS service, you agree to these SMS terms. By opting in, you agree to receive recurring SMS/text messages from or on behalf of Netrition at the number you provide. Messages may be sent using an automatic dialing system or other automated technology and are powered by Recharge, Inc. Messages may include transactional content (for example, order updates and account alerts) and promotional content (for example, special offers, product launches, and cart reminders).

Your consent is not a condition of any purchase, and participation is voluntary. Message frequency varies. Standard message and data rates may apply; check with your carrier for details. To opt out, reply "STOP" to any message. For help, reply "HELP" or contact us at hello@netrition.com. We are not responsible for delayed or undelivered messages, and carriers are not liable for message delays or failures. If your mobile number changes, you must re-enroll to continue receiving messages. We may change or discontinue the SMS service at any time. For details on how we handle your data, see our Privacy Policy.

7. Purchases, Subscriptions, and Pricing

7.1 Payment Methods

We accept major credit and debit cards, PayPal, and other payment methods listed at checkout. By providing payment information, you represent that you are authorized to use the payment method and authorize us to charge you for your purchases. If a payment cannot be processed, we will notify you, and your order or subscription may be suspended or canceled unless you provide updated payment information.

7.2 Subscriptions and Auto-Ship ("Subscribe and Save")

If you enroll in an auto-ship subscription, you authorize us to charge your payment method and ship Products on a recurring basis. Your subscription automatically renews at the start of each billing cycle until you cancel. To avoid being charged for your next shipment, you must cancel at least 2 business days before your next scheduled shipment. You may cancel through your account dashboard or by contacting customer service.

7.3 Digital Goods

All sales of Digital Goods are final and non-refundable unless otherwise stated. You are granted a non-exclusive, non-transferable license to use Digital Goods for personal use only. You may not resell, distribute, or share Digital Goods without our prior written permission.

7.4 Pre-Orders and Backorders

If you place a pre-order or a Product is backordered, we will notify you of the expected shipping date. Your payment method will be charged at the time of order or when the Product becomes available, depending on the option selected at checkout.

7.5 Order Cancellation by Netrition

We may cancel any order for reasons including pricing errors, suspected fraud, or product unavailability. If we cancel your order, you will receive a full refund of any amount charged.

7.6 Sales Tax and Fees

Applicable sales tax is added at checkout based on your shipping address. For international orders, you are responsible for any additional taxes, duties, or customs fees imposed upon delivery, and for complying with your local import laws.

7.7 Personal Use Only; Marketplace Resale Prohibited

You agree that you purchase Products from Netrition for personal use only and not for resale. Without our prior written approval, you may not sell Products purchased from Netrition on any third-party marketplace, including Amazon.com, eBay, Walmart.com, or any similar platform. If we discover a violation of this policy, we may cancel pending orders, suspend or terminate your account, and pursue any legal remedy available to enforce these Terms. Any losses or damages resulting from unauthorized marketplace resale are the responsibility of the violating party.

7.8 Pricing Accuracy and FTC Compliance

We strive to ensure that all pricing on our Services is accurate, but errors may occur. In the event of a pricing error, we may cancel any affected orders and correct the error at our discretion, and we will refund any amount charged. Our pricing and promotional practices are intended to comply with applicable federal, state, and local laws, including Federal Trade Commission guidance on the representation of pricing and discounts. Cross-through and reference prices are based on historical data, industry benchmarks, or manufacturer recommendations.

7.9 No Guarantee of Lowest Price

While we aim to offer competitive prices, we do not guarantee that our prices are the lowest available in the marketplace. Strikethrough prices are provided for reference only.

8. Shipping, Returns, and Refunds

8.1 Shipping Costs

Shipping fees are calculated at checkout based on destination, order weight, and the shipping method you select. Shipping fees are non-refundable except where a shipping error is attributable to Netrition.

8.2 Delivery Times

Delivery estimates are provided at checkout and are not guaranteed. Actual delivery times may vary due to factors beyond our control, such as carrier delays or customs processing for international orders.

8.3 Risk of Loss

Title and risk of loss pass to you upon delivery of the Product to the carrier. We are not responsible for loss, theft, or damage once a package is in transit unless insurance was purchased at checkout. For high-value or fragile items, we recommend selecting insurance.

8.4 Return Eligibility

Unopened items in resellable condition may be returned within 30 days of receipt for a refund or store credit, excluding shipping costs. Opened items may be eligible for return under specific conditions. To start a return, contact customer service for a Return Merchandise Authorization (RMA) number. Brand-specific details are set out in our Return Policy.

8.5 Return Exceptions

The following items are not eligible for return:

  • Clearance and short-dated items (final sale);
  • Opened jugs or bags of protein powders (samples are available for testing);
  • Subscription boxes and their contents, unless defective or missing items;
  • Replacements or exchanges from previous orders; and
  • Items damaged due to weather after leaving our facility.

8.6 Refund Process

Refunds are processed within 7 to 10 business days after we receive and verify your return, and are issued to your original payment method. Shipping costs, duties, and taxes are non-refundable. In certain cases, store credit may be offered in lieu of a refund.

8.7 Return Shipping

You are responsible for return shipping costs unless the return is due to our error. We recommend insuring return shipments, as we cannot refund items lost or damaged in return transit.

8.8 Lost or Stolen Packages

If your package is lost or stolen, contact us promptly through our Contact Us page. We will help you file a claim with the carrier, but we are not liable for packages marked delivered by the carrier. At our discretion, we may offer a replacement or refund after verification.

8.9 Weather-Related Damage

We are not responsible for damage caused by weather conditions (for example, melting or freezing) once an order has shipped. To reduce risk, consider expedited shipping or cold-pack options for temperature-sensitive items. See our Return Policy for details on managing weather-related issues.

9. Mobile App Terms

9.1 Overview

We may offer mobile applications ("Apps") to support engagement with our Services, including product purchases and community features. By downloading, installing, or using any App, you agree to these Terms and to any additional terms presented within the App.

9.2 App Store Requirements

Our Apps are distributed through third-party platforms such as the Apple App Store and Google Play (each an "App Store"). Your download and use of the Apps are subject to the applicable App Store's terms and policies. We are not responsible for fees, disputes, or issues arising from your interactions with these platforms, and you are responsible for complying with all applicable App Store terms.

9.3 License and Usage Restrictions

We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Apps for personal, non-commercial purposes. You may not modify, distribute, reverse-engineer, decompile, or disassemble the Apps, or attempt to derive their source code, except as expressly permitted by applicable law. Unauthorized use terminates your license and may result in legal action.

9.4 Updates, Termination, and Data Collection

We may update, modify, or discontinue the Apps at any time, and may install updates, patches, or modifications to improve functionality. We may suspend or terminate your access to the Apps for any violation of these Terms. By using the Apps, you consent to our collection and use of technical data, such as device type, operating system, and app usage data, for product support, analytics, and user-experience improvement, as described in our Privacy Policy.

10. Intellectual Property

10.1 Trademarks

"Netrition," "Netrition.com," "Sensato," "BariatricPal," "Bariatric Eating," "PatchAid," "Alex's Low-Acid Coffee," "PeptideComfort," "Inspire Protein," "Journey Vitamins," and other names, logos, product and service names, designs, and slogans used in connection with our Services are registered or unregistered trademarks of Netrition Inc. or its affiliates. Any reproduction, imitation, or use of our trademarks without our prior written permission is prohibited and may violate trademark laws.

10.2 User-Generated Content

By submitting, posting, or displaying content such as reviews, comments, photographs, or other material ("User-Generated Content") on our Services or social media, you grant Netrition Inc. a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, sublicensable, and transferable license to use, reproduce, distribute, display, perform, modify, adapt, publish, and create derivative works from that content in any media for any purpose, without compensation to you. You represent and warrant that you own or have the necessary rights to the content and the rights you grant, that the content does not infringe the rights of any third party, and that it complies with applicable law. We may, but are not obligated to, monitor, edit, or remove User-Generated Content we deem inappropriate or in violation of these Terms.

10.3 Limited License to Use the Services

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your personal, non-commercial use. This license does not include the right to resell or commercially use the Content; to modify or create derivative works from the Content; to use data mining, robots, or similar extraction tools; or to download or copy Content for the benefit of another merchant or third party. Any unauthorized use terminates this license and may result in legal liability.

10.4 Reporting Intellectual Property Violations

If you believe content on our Services infringes your intellectual property rights, please notify us through our Contact Us page with a description of the material and its location, your contact information, a good-faith statement that the use is not authorized, and a statement under penalty of perjury that your notice is accurate and that you are the rights holder or authorized to act on their behalf. Copyright claims are handled under our DMCA Policy in Section 15.

11. Third-Party Services and Affiliate Programs

11.1 Third-Party Tools and Services

Our Services may provide access to third-party tools or services that we do not own or control. These are provided on an "as is" and "as available" basis without warranties of any kind. We are not liable for issues, damages, or claims arising from your use of third-party tools, including data loss or security breaches.

11.2 Affiliate and Partner Programs

We participate in affiliate and referral programs and may receive commissions when you purchase through affiliate links. We do not endorse or assume responsibility for the content, products, or services of third parties, and your interactions with affiliate companies are governed by their own terms and policies.

11.3 Third-Party Links and Content

Our Services may contain links to, or content from, third parties. These are provided for convenience and information only and do not constitute our endorsement. We do not control and are not responsible for the content, policies, or practices of third-party sites or materials. Any reliance on third-party content is at your own risk, and we recommend reviewing the applicable third party's terms and privacy policies before engaging.

11.4 Limitation of Liability in Affiliate Relationships

To the maximum extent permitted by law, we are not liable for damages, losses, or claims related to products or services purchased through affiliate or referral partners. Any dispute regarding third-party products or services must be addressed directly with the third-party provider.

12.1 Limitation of Liability

To the maximum extent permitted by law, Netrition and its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, or goodwill, even if advised of the possibility of such damages. Our total liability for any claim arising out of or related to these Terms, the Services, or the Products shall not exceed the amount you paid to us in the twelve (12) months preceding the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

12.2 Warranty Disclaimers

Except as expressly stated and to the maximum extent permitted by law, all Services and Products are provided "as is" and "as available," without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, and any warranty that the Services will be uninterrupted, error-free, or secure. Nothing in these Terms disclaims any warranty or right that cannot be disclaimed under applicable law.

12.3 Indemnification

You agree to indemnify, defend, and hold harmless Netrition and its affiliates, officers, directors, employees, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your misuse of the Services.

12.4 Governing Law

These Terms, and any dispute arising out of or relating to them, are governed by the laws of the State of New York, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Subject to the arbitration agreement below, any claim not subject to arbitration shall be brought exclusively in the state or federal courts located in Albany County, New York, and you consent to the personal jurisdiction and venue of those courts.

12.5 Mandatory Arbitration Agreement and Class Action Waiver

Please read this section carefully. It affects your legal rights.

Agreement to Arbitrate. Except as set out below, you and Netrition agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or the Products will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. The Federal Arbitration Act governs the interpretation and enforcement of this section.

Informal Resolution. Before initiating arbitration, the parties agree to attempt in good faith to resolve any dispute informally for at least thirty (30) days after written notice of the dispute is provided.

Fees and Location. Payment of arbitration fees will be governed by the AAA Consumer Arbitration Rules, and Netrition will pay the portion of filing, administration, and arbitrator fees that those Rules require it to pay. The arbitrator may conduct hearings by phone or video, and any in-person hearing will take place in the county of your residence or another mutually agreed location.

Class Action Waiver. You and Netrition agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over any form of representative or class proceeding. If this Class Action Waiver is found unenforceable as to a particular claim or request for relief, then that claim or request for relief (and only that claim or request for relief) shall be severed and brought in court, while all other claims proceed in arbitration.

Coordinated Filings. If 25 or more similar arbitration demands are submitted by or with the assistance of the same or coordinated counsel, the demands will be administered in staged batches to promote efficiency, as further described in the AAA Rules or by the arbitrator.

Exceptions. Either party may bring an individual claim in small claims court, and either party may seek injunctive or other equitable relief in court to protect intellectual property rights. Nothing in this section prevents you from contacting or filing a complaint with a government agency.

30-Day Right to Opt Out. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by sending written notice that includes your name, address, and a clear statement that you wish to opt out of arbitration to legal@netrition.com or by mail to: Netrition Inc., Attn: Legal, 25 Corporate Circle, Suite 118, Albany, NY 12203. Opting out of arbitration will not affect any other part of these Terms.

12.6 Statute of Limitations

To the extent permitted by law, any claim or cause of action arising out of or related to these Terms or the Services must be filed within one (1) year after the claim or cause of action arose, or be permanently barred.

12.7 Survival

Provisions that by their nature should survive termination will remain in force after any termination or expiration of these Terms, including ownership provisions, warranty disclaimers, indemnification, limitations of liability, the class action waiver, and the arbitration agreement.

13. Customer Conduct

13.1 Prohibited Conduct

While using our Services, you agree not to:

  • Harass, threaten, bully, stalk, or abuse Netrition staff, community members, or other customers;
  • Share content that promotes discrimination, hate speech, or material targeting protected characteristics;
  • Engage in body shaming or make derogatory remarks about another person's appearance, weight, or progress;
  • Provide medical advice without appropriate qualifications, or encourage harmful practices such as eating disorders or self-harm;
  • Engage in or encourage unlawful activity, fraud, hacking, or distribution of counterfeit or stolen items;
  • Upload or transmit content that infringes intellectual property or privacy rights;
  • Send spam or distribute viruses, malware, or harmful code;
  • Impersonate any person or entity or misrepresent your affiliation;
  • Interfere with or disrupt the functioning or security of the Services; or
  • Collect or disclose personal information about others without their consent.

13.2 Community Guidelines and Moderation

We encourage positive and respectful interactions. Your content must be relevant, must not contain false or misleading information, and must not share personal health information about others without their consent. We reserve the right, but are not obligated, to monitor, review, edit, or remove content that we determine, in our sole discretion, violates these Terms or applicable law. Repeated violations may result in account suspension or termination.

13.3 Enforcement and Reporting

We may take any action we deem necessary to enforce these standards, including issuing warnings, removing content, suspending or terminating accounts, reporting activity to authorities, and pursuing legal action. To report a violation, contact us at legal@netrition.com. Our failure to enforce any provision is not a waiver of our right to do so later.

14. Service Availability and Modifications

14.1 Service Disruptions and Maintenance

We strive to keep the Services available but do not guarantee continuous, uninterrupted access. The Services may be unavailable due to scheduled maintenance, upgrades, technical difficulties, or other disruptions. We will make reasonable efforts to minimize disruptions but, to the maximum extent permitted by law, are not liable for damages resulting from unavailability. You are responsible for obtaining and maintaining the equipment, software, and internet access needed to use the Services.

14.2 Modification or Discontinuation of Services

We reserve the right to modify, suspend, or discontinue the Services or any part of them at our discretion, with or without notice. Where we discontinue the Services, we will notify affected Users where required, and any refunds or credits will be issued in accordance with our policies.

14.3 Effect of Termination

Upon termination of your account or access to the Services, all rights granted to you under these Terms cease immediately. Termination does not relieve you of obligations that survive, including payment obligations, indemnification, and limitation of liability.

15. DMCA Policy

15.1 DMCA Compliance

We respect the intellectual property rights of others and expect Users to do the same. If you believe content on our Services infringes your copyright, please notify our designated agent with a notice that complies with the Digital Millennium Copyright Act (DMCA) and includes:

  • A description of the copyrighted work you claim has been infringed;
  • A description of where the allegedly infringing material is located on our Services;
  • Your name, address, telephone number, and e-mail address;
  • A statement that you have a good faith belief that the use is not authorized by the copyright owner, its agent, or the law;
  • A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf; and
  • Your electronic or physical signature.

15.2 Counter-Notification and Repeat Infringers

If you believe your content was removed or disabled by mistake or misidentification, you may submit a counter-notification to our designated agent that includes identification of the removed material and its prior location, a statement under penalty of perjury of your good faith belief that the removal was a mistake, your contact information, your consent to the jurisdiction of the appropriate federal court, and your signature. In appropriate circumstances and at our discretion, we will terminate the accounts of Users who are repeat infringers. Submitting a false claim or counter-notification may result in liability for damages, including costs and attorneys' fees.

15.3 DMCA Contact

Netrition Inc. — Attn: Alex Brecher, DMCA / Copyright Agent
25 Corporate Circle, Suite 118
Albany, NY 12203
Phone: (646) 854-3790 (8 AM – 12 AM EST)
E-mail: legal@netrition.com

16. Changes and Contact

16.1 Changes to These Terms

We may revise these Terms at any time by updating this page, and changes are effective upon posting. For material changes, we will provide notice by posting a prominent notice on our Services or by e-mailing the address associated with your account, and, where required, we will endeavor to provide at least thirty (30) days' advance notice before the changes take effect, unless immediate changes are required for legal, regulatory, or security reasons. Your continued use of the Services after changes are posted constitutes acceptance of the revised Terms.

16.2 Accessibility

We are committed to making our Services accessible to all users, including those with disabilities, and we strive to meet applicable accessibility standards. If you have difficulty accessing any part of our Services, contact our team by phone daily from 8 AM to midnight EST at (518) 464-0765 (local) or (888) 817-2411 (toll-free), or see our Accessibility Statement. Your feedback helps us improve.

16.3 Contact Information

Netrition Inc. — Legal Department
25 Corporate Circle, Suite 118
Albany, NY 12203
Phone: (646) 854-3790 (8 AM – 12 AM EST)
E-mail: legal@netrition.com